Built for Community Banks & Credit Unions

Every complaint.
Recorded.
Exam-ready.

ComplaintLedger is the complaint management record built around CFPB requirements — deadline tracking, response logging, and one-click examination reports for compliance teams who can't afford to miss a detail.

CFPB taxonomy built-in
15-day deadline alerts
No setup fee
app.complaintledger.com
◈ Dashboard
☰ All Complaints
⏱ Deadlines 3
◎ Open
📋 Exam Reports
↗ Trends
Total
12
Overdue
3
Due Soon
2
Resolved
75%
Recent ComplaintsView all →
RCU-0042 Incorrect late payment on credit report Overdue 3d late
RCU-0041 Unauthorized overdraft fees charged Open 2d left
RCU-0040 Escrow balance discrepancy — refund Investigating 4d left
RCU-0039 Annual fee after account closure Resolved ✓ Done
CFPB Database
2023 Figures
680K
Complaints filed in 2023
4,800+
Financial companies named
15 days
CFPB required response window
+12%
YoY complaint volume growth
The Problem

Most compliance teams are managing complaints in spreadsheets.

When a CFPB examiner walks through your door and asks to see your complaint register, you shouldn't be scrambling. But most community banks and credit unions are — because the tooling built for this problem is either too expensive, too complex, or not built for financial services at all.

What ComplaintLedger Does

Built around the four things compliance officers actually need

No unnecessary complexity. No enterprise bloat. Just the record-keeping and deadline management your institution needs to stay compliant.

01
Structured Complaint Intake
Log every complaint using the official CFPB product taxonomy — credit reporting, debt collection, mortgage, checking accounts, and more. Structured from day one so your data is always regulator-ready.
CFPB product categories →
02
Deadline Traffic Light
Every open complaint shows exactly how many days remain before the CFPB 15-day response deadline. Overdue complaints surface immediately in red. No spreadsheet watching required.
15-day & 60-day tracking →
03
One-Click Exam Reports
Generate an executive summary, full complaint register, or response timeliness report in seconds. Formatted the way examiners expect to see it — ready to print or export the moment you need it.
PDF export →
04
Trend & Pattern Dashboard
See complaint volume by product category, track resolution rates, and monitor assignee workload. The board-ready view your quarterly compliance report has been missing.
Board presentation ready →
05
Audit Trail & Notes
Every status change and response note is timestamped. When an examiner asks "show me what actions were taken on this complaint," the answer is one click away.
Immutable activity log →
06
Your Institution, Your Data
Each institution gets a fully isolated tenant. Your complaint data is never shared with or visible to another organisation. SOC 2 compliance roadmap in place from day one.
Data isolation guaranteed →
"
"
When the examiner asks for your complaint register, you want to hand them something that looks like you've been running a tight ship — not a spreadsheet you assembled the night before.
Chief Compliance Officer Regional Credit Union, $800M assets — Early Access Pilot
Pricing

Straightforward pricing for institutions of every size

Annual contracts available with a discount. No setup fees. No per-complaint charges. Cancel anytime.

Starter
$499
per month, billed annually
  • Up to 3 users
  • Unlimited complaint logging
  • Deadline tracking & alerts
  • CFPB product taxonomy
  • Exam-ready reports
  • Email support
Enterprise
Custom
contact for pricing
  • Unlimited users
  • Everything in Professional
  • Multi-branch support
  • API access
  • SOC 2 documentation
  • Dedicated account manager
Early Access

Be among the first institutions on ComplaintLedger

We're onboarding a small group of community banks and credit unions as early access partners. Early adopters receive six months free and direct input into the product roadmap.

✓ Thank you — we'll be in touch within 48 hours to schedule your onboarding call.

No spam. No sales calls unless you want one. We'll reach out within 48 hours to schedule a 20-minute intro call.